OUR POLICIES

Understand the details of our terms to ensure a reliable experience, proper handling of our products, and protection of your personal data.

ORDER & PICKUP POLICIES

Ordering :

We release a new selection of handmade desserts every week. Always fresh, always in limited stock due to the nature of our handmade production. Each week brings something new—always fresh, always limited in stock.

Small orders must be placed at least 3 days in advance to ensure the availability of fresh ingredients and adequate preparation time.

For larger orders, we require a notice period of at least 5 to 7 days, depending on the complexity and volume of the order. The exact timeline will be confirmed after we review your request.

In some cases, we may accept orders with shorter notice, subject to availability and an additional fee for production adjustments. Please contact us to check availability.

Payment & Confirmation :

Orders must be placed in advance through our website. Orders are only considered confirmed once we have received the corresponding payment or the agreed-upon deposit.

You will receive an order confirmation via email with pickup details.

We reserve the right to cancel any order that has not been directly confirmed with our team.

Cancellation & Refunds :

Due to the small-batch nature of our desserts, all sales are final—we do not offer cancellations, refunds, or modifications once an order is placed.

If you cannot pick up your order, you may arrange for someone else to collect it on your behalf.

Freshness & Quality :

Our desserts are made with high-quality ingredients and no preservatives. We recommend enjoying them fresh for the best experience.

To maintain the freshness, flavor, and quality of our high-quality ingredients, please adhere to the following guidelines:

  • Keep products refrigerated at 4 - 6 °C (39 - 43 °F) and consume them within 48 hours of delivery.

  • Avoid exposure to extreme temperatures, direct sunlight, or excessive humidity.

  • Once delivered, the products become the customer's responsibility, so handle them with care.

While we take precautions to prevent cross-contamination, our products are prepared in an environment that handles nuts, dairy, gluten, and eggs. Therefore, we cannot guarantee they are free from traces of these allergens.

Our products are intended solely for personal consumption. Reselling or using them for commercial purposes is not permitted without prior written authorization.

These policies are in place to ensure you have the best experience while enjoying our products, as well as to maintain their quality and safety. If you have any questions regarding order handling, please feel free to contact us.

RETURN POLICY

Due to the artisanal and personalized nature of our products, we do not accept returns once an order has been delivered, except in cases of defects or errors attributable to our production.

If there is an issue with your order, or if it does not match what was requested, please contact us within 24 hours of receiving it so we can assess the case and offer a solution (replacement, partial refund, or credit).

  • Small orders can be canceled up to 48 hours before the scheduled delivery date for a full refund.

  • Large or custom orders must be canceled at least 5 days in advance. Otherwise, a refund will not be possible due to the time and resources invested.

  • Orders that are not picked up at the agreed time and date are non-refundable.

All our products are made with fresh, high-quality ingredients, ensuring high preparation standards.

Our policies are designed to protect both our customers and the time and resources we dedicate to creating each order.

PRIVACY POLICY

This Privacy Policy aims to inform you about how we collect, use, and protect your personal information when using our website and related services.

We collect personal information when you make a purchase, subscribe to our newsletter, or interact with our website. The collected information includes but is not limited to:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (only when making a purchase)

  • Browsing data (cookies and similar technologies)

The information we collect is used to:

  • Process and complete your orders.

  • Improve user experience on our website.

  • Personalize offers and promotions.

  • Communicate with you regarding your order, questions, or requests.

  • Send newsletters or promotions (if you subscribed).

  • Enhance the quality of our products and services.

We are committed to protecting your personal information using appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. We use technologies like SSL encryption to secure payment information during transactions.

We do not share your personal information with third parties, except in the following cases:

  • Service providers: To process payments, handle shipments, or manage promotions.

  • Legal compliance: If required by law or in case of a legal process.

Third parties processing your data are required to comply with the same privacy standards as we do and may only use your information for the specific purposes for which they were hired.

You have the right to:

  • Access the personal information we have about you.

  • Request corrections for inaccurate or outdated data.

  • Request deletion of your personal data, provided there are no legal reasons to retain it.

  • Withdraw consent for the use of your personal data at any time.

To exercise any of these rights, please contact us via email at dahi@dvdulcemia.com.

For any questions regarding this Privacy Policy or how we handle your personal data, you can reach out to us at the same email address.

We reserve the right to update our Return, Usage, and Privacy Policies at any time. Any changes will be published on this page, with the date of the last update indicated at the bottom.

Last updated: March 7th, 2025.

Thank you for choosing DULCEMÍA—we’re excited to share our weekly treats with you!